1. Information We Collect and How We Collect It

We collect the following types of information directly from customers or through third-party service providers:

• Name
• Company name
• Country
• Postal code, address
• Telephone number
• Email address
• Department name
• Job title
• Information related to customer interactions (e.g., inquiries, feedback)
• Website usage data (collected automatically through cookies; see “Cookies” below for details)

Providing information is optional. However, if customers choose not to provide certain information, we may not be able to offer our products or services.

2. Purpose and Legal Basis for Using Personal Data

We use personal data for the following purposes:

• Responding to inquiries
• Sending promotional emails about our products
• Arranging webinars
• Collecting statistical data to improve website quality and user experience

We process personal data under the following legal bases:

• Customer consent (which can be withdrawn at any time)
• Contractual necessity
• Legitimate interests (unless overridden by the customer’s rights)
• Legal obligation

3. Data Retention Period

We retain personal data as long as there is a business relationship. Thereafter, data is retained only as required by law and deleted when no longer necessary.

4. Cookies

Cookies are small text files sent from websites to a user’s device. They identify devices but do not personally identify individuals.

Our website uses:

• Essential cookies (e.g., session management)
• Performance and analytics cookies (e.g., website usage statistics)

Where required, customers may refuse non-essential cookies via the cookie banner or settings.

5. Data Sharing

We may share personal data with the following entities:

• Affiliated companies (for business purposes)
• Government authorities (where required by law)
• Service providers (e.g., analytics, cloud, communications)
• Third parties with customer consent

6. International Data Transfers

Personal data may be transferred internationally, including to countries without equivalent data protection laws. Appropriate safeguards such as contractual agreements are used to protect transferred data.

7. Security Measures

We implement physical, technical, and administrative measures to protect personal data. However, internet transmissions (e.g., email) are not entirely secure; please exercise caution.

8. Customer Rights

Customers may, in accordance with applicable laws, request the following:

• Access to their personal data
• Correction of personal data
• Deletion of personal data
• Restriction or objection to processing
• Data in electronic format

Customers may also file a complaint with the appropriate data protection authority.

9. Children’s Privacy

We do not knowingly collect personal data of individuals under age 16 without parental or guardian consent. If such data is found, it will be deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website.

11. Contact Information

For inquiries regarding this Privacy Policy, please contact us via our contact form.

Hirose Paper Mfg Co., Ltd.
Personal Data Protection Office
Contact Form

Current as of March 2025